FAQ

What is giftcard.the360payments.com?

Giftcard.the360payments.com allows you to buy e-gift cards, vouchers, using your cryptocurrencies and cash in Singapore Only.

How do I use the service?

Choose your product, select the cryptocurrency you want to pay with and confirm the order with the Bot.

You will receive all necessary instructions to use your vouchers by e-mail as soon as the transactions is confirmed.

What is our response time?

We will always answer you immediately if we are online and available. If not, we usually reply within a few hours, but please allow up to 24 hours. 

We do our best to support our customers but we are humans, and humans sometimes need to sleep !

How long to get my purchase?

As soon as your transaction is confirmed, your product is instantly sent by e-mail/sms

On very rare occasions it could take up to 24 hours due to availability or technical issues.

Feel free to get in touch with our support so we can investigate.

I didn't get my purchase - what can I do?

It mostly depends on the cryptocurrency you chose to pay with. It can happen because of network congestion or wrong estimation of transaction fees by your wallet provider.You can email us at support@limonx.io or on Telegram

Please provide all useful order info that you have (order ID, email address) and we will look into it.

My transaction is not confirmed - what can I do?

It mostly depends on the cryptocurrency you chose to pay with.

It can happen because of network congestion or wrong estimation of transaction fees by your wallet provider.

What crypto can I use to pay with?

We accepts 13/15 different cryptocurrencies :

Bitcoin (BTC), Monaco (MCO), Ethereum (ETH), Litecoin (LTC), Monero (XMR), Zcash (ZEC), Neo (NEO), Ripple (XRP)

Can I use cash?

Currently we only accept cash from Singapore only. We will be working hard to add other countries soon.